Terms & Conditions

When purchasing a product using the Services you are making a contract for purchase with Acada Medical on the terms and conditions set out in these Terms.

Use of Website


You warrant that the information that you provide when you register for an account on the Website is true, accurate, current, and complete in all respects.

We may change, withdraw, or suspend access to the Services (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.

The Website may include links to other websites or resources. We have no control over the content of such websites and shall not be responsible or liable to you in any way for their content. We shall not be deemed to endorse or have any affiliation with any other website, service or products as a result of the Website linking to them and you are advised to check the terms that apply in relation to any such third-party websites.

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the Services and you agree to be responsible to us for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Services.

Purchase of Products

When purchasing a product using the Services you are making a contract for purchase with Acada Medical on the terms and conditions set out in these Terms.

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Website are subject to change at any time without notice. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from the Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

You agree that our Products displayed on the Website or other Service is an invitation to treat and that your order for any Product(s) is an offer to purchase such Product(s). All orders are subject to our acceptance and availability. Items that are placed in your shopping basket are not reserved and may be purchased by other customers. We will inform you if we are unable to fulfill your order.

We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorization for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.

After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the items you have ordered from us and delivery details.

When placing an order for the first time, you may be offered the option to register with us and complete certain required fields on an order form. You shall comply with all security directions and/or recommendations given by us.

Payment will be debited from your card or other payment account when your order is placed, authorized and accepted.

Prices shown on the Website are in USD. Prices do not include delivery costs. The Dollar price of a product displayed on the Website at the time the order is accepted will be honored.

Payment

Payment will be debited and cleared from your account upon completion of the order process on the Website. You can also use PayPal removing the need to enter your credit card details. When you select the PayPal option at checkout, you will be directed to the associated site to ‘Log In’ to your account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ and you are returned to the Website, your transaction is complete. We shall have no responsibility or liability in relation to the terms and conditions agreed between you and PayPal or any other payment intermediary.

You confirm that the credit/debit card or PayPal account that is being used is yours or that you have been specifically authorized by the owner of the same to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

To help ensure that your shopping experience is safe and secure, we (or our third party payment processors, as applicable) use industry standard security systems to encrypt your payment details to guard against unauthorized access.

We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processes.

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but to the maximum extent permitted by law, and in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Delivery & Shipping

Your purchases will be delivered to the address you provide using FedEx, USPS, or UPS. Ownership of any products ordered by you from us shall pass to you on the date and time of delivery to your address provided by you.

When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using this link. Order status usually updates within an hour after the order has been placed, but functionality and uptime cannot be guaranteed.

When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.

Delivery times are estimates and start from the date of dispatch. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

We deliver Monday through Friday excluding public holidays.

Returns & Refunds 

When you place an order on vividscientific.com, you are welcome to return any unopened item(s) within 30 days of delivery. Items must be returned in their original condition. Returns that have been used, altered, or damaged may not be accepted and/or a refund refused. Products must be returned unused, unopened, and in their original packaging.

You are responsible for all Products until returned to us. We are not liable for the loss in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received, you will receive a refund for the cost of purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavor to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

Refunds will be credited to your original method of payment. Original shipping charges, duties and taxes will not be refunded. On receipt of return, we shall process the refund as soon as possible.

General Disclaimers

You assume all responsibility and risk with respect to your use of the Website and any products purchased from the Website.  All content, merchandise, and other information on or accessible from or through this Website is provided on an “as is” and “as available” basis without warranty of any kind, either express or implied, including but not limited to fitness for a particular purpose.

Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on the Website. Use of the Website is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate.

THE COMPANY TRIES TO ENSURE THAT THE INFORMATION POSTED ON THE WEBSITE IS CORRECT AND UP-TO-DATE.  THE COMPANY RESERVES THE RIGHT TO CHANGE OR MAKE CORRECTIONS TO ANY OF THE INFORMATION PROVIDED ON THE SITE AT ANY TIME AND WITHOUT ANY PRIOR WARNING.  THE COMPANY CANNOT, AND DOES NOT, GUARANTEE THE CORRECTNESS, PRECISION, THOROUGHNESS OR COMPLETENESS OF ANY OF THE INFORMATION AVAILABLE ON THE SITE, NOR WILL THE COMPANY BE LIABLE FOR ANY INACCURACY OR OMISSION CONCERNING ANY OF THE INFORMATION PROVIDED ON THE SITE.

ANY PRODUCTS AND SERVICES ORDERED OR PROVIDED VIA THE SITE ARE PROVIDED BY THE COMPANY “AS IS.” WITHOUT LIMITATION OF THE ABOVE, THE COMPANY AND ITS AFFILIATES, SUPPLIERS AND LICENSORS MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING ANY PRODUCTS OR SERVICES ORDERED OR PROVIDED VIA THE SITE, AND HEREBY DISCLAIM, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND REPRESENTATIONS MADE IN PRODUCT OR SERVICES LITERATURE, FREQUENTLY ASKED QUESTIONS DOCUMENTS AND OTHERWISE ON THE SITE OR IN CORRESPONDENCE WITH THE COMPANY OR ITS AGENTS.